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FAQs

CUSTOMIZATION

Yes, we accept customization. Please contact us for further discussion. Customization, normally takes at least a week depending on the production process. 

Shipping

Your purchased items will be dispatched within 3 (three) working days upon receipt of your order except for customized items.

The normal shipping time is around 2 - 4 weeks for most countries. However, festive seasons, warehouse overload, etc,  may prolong the shipping time. Always, book early to avoid disappointment.

Yes, we offer shipping upgrades using DHL and EMS.  Purchaser will bear the charges of the upgrades.

Returns

Our returns policy : If customer is unhappy with our products, the customer is allowed to return or return to exchange. The customer must inform us about the returns or returns to exchange within 7 (seven) days after receiving the products. We will make the refund or exchange after we receive the returns. However, customer will be responsible for all return shipping fees incurred. 

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